After your order placement we will call you for confirmation then your parcel will be shipped in next 12 hours.
Delivery time in Karachi : 48 hours
Delivery time outside Karachi : 5 business days
Sealed items or packages cannot be opened unless the payment is made to the Delivery Agent.
The Delivery Agent shall not take the item back if the seal has been opened. If you later find out that there is any issue with the product bought, you can request a return by calling our Customer Service (0332-4030800) .
Please keep in mind that the item’s condition has to conform to our Return Policy.
Orders can only be delivered to a private address (e.g. home or work address). Kindly note that we cannot deliver any order to public places, streets, cafes and/or restaurants.
Refund & Return Policy
14 days returns and refund Terms and Conditions :
Although there is only checking warranty in physical stores, brandtech.pk provides 14 days money back guarantee for our valued customers.
1-If a customer received faulty product then he/she could contact us for return or refund with in 14 days on given number/email/FB messenger.
2-Complete packaging and invoice required at time of submitting products for claim.
3-You can submit the products via courier service to our mentioned address on site.
4-Shipping fee of returns and refunds on buyer expense but it will be refunded if claim is valid.
5-Once claim found valid then you will be offered a replacement free of cost or you get a full refund in a form of store credit plus a coupon of 10% discount on next purchase.
6-If you want to take refund in cash, NO ISSUE. Just Let us know through our customer service 0332-4030800. As we receive the product, our quality assurance team will check and evaluate the condition of product and packaging. On approval, we will transfer your money through U-paisa or online bank transfer.(Rs 250 will be deducted of first time shipping )
7-If claim not found valid then same product will be shipped back on buyer expense.
8-Refund and returns are not applicable on personal likes/dislikes or change of mind.